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How We Protect Your Account and Payment Information

When you open an account with tesen 2d, your personal details and payment history are protected by encryption and strict access controls.

Encrypted account storageNo data sale to third partiesLocal law compliance
tesen 2d How We Protect Your Account and Payment Information
PRIVACY QUESTIONS

How to Contact Us About Your Privacy Rights

Team online

Email Support

Reach out to our privacy team at [email protected] with any questions about how we handle your data. We respond to privacy requests within five business days and can help you understand your rights.

In-Account Settings

Log into your tesen 2d account and visit Settings > Privacy to review what we store and download a copy of your information. You can request deletion of non-essential data directly from this menu.

Live Chat

Our support team operates live chat from 08:00 to 22:00 Indonesia time, seven days a week. Ask about your account data, withdrawal verification steps, or how long we retain your payment history.

DATA SECURITY

How We Keep Your Account Safe and Compliant

Encryption and Storage

All deposits you make via DANA, OVO, GoPay and QRIS are transmitted over SSL encryption.

Withdrawal Verification

When you request a withdrawal, we verify your identity by matching the bank account or e-wallet you registered with.

Device Recognition

If you log in from a new device or unfamiliar location, we'll ask you to confirm your identity via email…

Data Retention Policy

We keep your account data while your membership is active.

Third-Party Access

We do not sell your personal information to advertisers or data brokers.

Request Your Information

You have the right to ask what data we hold on you. Email support@tesen2d.

Privacy Policy Frequently Asked Questions

Your account profile and login credentials are deleted immediately. Transaction records are retained for the period required by local law, typically three to five years. You can request a full data export before closing your account.

No. We keep your DANA, OVO, GoPay and QRIS details confidential. We share payment information only with the payment processor handling that specific transaction, never with advertisers, partners or data brokers.

We retain your full transaction history while your account is active. After you close it, records are kept for the period required where local law permits. You can download your history anytime from Account Settings > Transaction History.

Yes. Once you close your account, email [email protected] to request permanent deletion of non-essential data. Transaction records required by local law must be retained, but we'll remove your phone, address and other identifiers where legally permissible.

Log out immediately, change your password, and contact our support team at [email protected] or via live chat. We'll review your recent logins and deposits, verify your identity, and secure your account within one business day.

Cookies store your session ID and preferences so you stay logged in safely. You can disable cookies in your browser settings, but some platform features—like live table streaming and withdrawal requests—may not work properly without them.

All data sent between your device and our servers is encrypted, so public Wi-Fi doesn't expose your password or payment details. For extra security, use a VPN on shared networks, and always log out before closing the app or browser.